Refund policy

Return & Refund Policy

At Rudraksha.com, all crystals, gemstones, and Rudraksha products are prepared, cleansed, energised, and customised specifically for each customer only after an order is confirmed. Due to this personalised and irreversible process, return, cancellation, and refund requests are governed by the terms below.

By placing an order, the customer acknowledges and agrees to this policy.

We ensure every customer receives products that are as described, authentic, and in good condition. However, due to the personalised nature of our offerings, returns and cancellations are not accepted once order has been processed.

We deeply value your trust and personally review every concern with care, ensuring it is handled with empathy, fairness, and respect for our spiritual integrity.

6 Month Free Replacement Policy

All our products are also covered for Color Fading issues under a 6 month replacement policy wherein customer can share their product photographs with our team and request a one-time free product replacement sent to their address and only pay ₹100 Shipping and Handling fee for the same. This amount must be prepaid and Cash On Delivery of the Shipping and Handling Fee is not allowed. Customer may return the original product to us at their own expense or keep it as per their wish. Damaged products are not covered under this policy.

More Details:

- Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.

- We charge a flat return fee of ₹100 in case of accepted returns of size issues. 

- In case of Prepaid Orders - if customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to in-store wallet after deducting shipping fees.

- We are not responsible if the customer overpays to the courier person without observing the COD amount on the bill.

- If the customer contacts us after the 1 day return policy has lapsed, Rudrakesha.com will not be catering to those requests.

Approved returns will only be given credit in your in-store wallet as a discount code or gift card that can be used on Rudrakesha.com for placing your next order. No refunds will be issued to UPI IDs or Bank accounts.

Incorrect or Damaged Products

If a product received is damaged in transit or incorrect, the customer must notify us within 24 hours of delivery via support@rudrakesha.com or WhatsApp using our chat support

After verification:

  • The item will be replaced with the correct product at no additional cost
  • Return pickup will be arranged if required

Please note:

Due to the personalised and energised nature of our products, eligible concerns are resolved through exchange or replacement only.

Items not eligible for Replacement

Due to custom preparation and natural variations, exchanges or refunds are not available for:

  • Change of mind or personal preference
  • Design, aesthetic, or expectation mismatch
  • Natural variations in colour, texture, clarity, or size
  • Products that have been worn, used, or handled after delivery
  • Damage caused by water, perfumes, chemicals, or mishandling
  • Minor outer packaging damage where the product is intact
  • Orders refused at delivery or returned due to incorrect address or customer unavailability (forward & return shipping charges apply)

Cancellation Policy

Each product is hand-prepared and energised immediately after your order is confirmed.

  • Cancellations are permitted only if requested before dispatch begins.
  • Customised jewellery, mounted gemstones, and made-to-order items are strictly non-returnable and non-exchangeable unless a manufacturing defect is verified.
  • Once preparation has started, cancellation requests cannot be accepted.

Refund Policy

Refunds are issued only in exceptional and verified cases, at the sole discretion of Rudrakesha.com, after internal review.

Where approved, the following deductions apply:

  • Forward and/or return shipping costs (if applicable)

Approved refunds are processed within 5–7 business days.

When Refund cannot be provided

Refunds will not be provided for:

  • Packages lost in transit (replacement will be issued)
  • Delay in delivery caused by courier partners or network disruptions beyond our control.
  • Delivery Refused at Doorstep: Refusal of delivery does not qualify as a cancellation. Once the parcel returns to us, it will be re-dispatched to the customer, with re-shipping charges payable by the customer.
  • Returns due to incorrect address or customer unavailability. Once the parcel returns to us, it will be re-dispatched to the customer, with re-shipping charges payable by the customer.
  • Products returned used, damaged, or without original packaging/certificates
  • Damage limited only to outer packaging, with product intact

How to Raise Exchange Request

  • Enter Order ID and registered contact details
  • Select the issue and upload required images/videos
  • Submit the request for verification
  • Upon approval, pickup and replacement will be arranged

Complaint Resolution Time

  • All complaints are acknowledged within 48 hours
  • Verified issues are resolved within 5 business days
  • Resolution is provided in accordance with the Consumer Protection (E-commerce) Rules, 2020

Legal Disclaimer

As per Rule 4(11) of the Consumer Protection (E-commerce) Rules, 2020, goods that are customised, personalised, or prepared as per customer-specific requirements are exempt from mandatory return obligations.

Products offered by Rudrakesha.com fall under this category once energisation or preparation has commenced.

By placing an order, the customer confirms acceptance of this policy.